COVID19 Q and A

COVID19 Q and A

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COVID19 Q and A

FAQs about COVID-19

Can I travel to Lord Howe Island?

Travelling within NSW

You are able to travel anywhere within NSW.

If you have recently arrived from overseas, follow the rules for international arrivals.

Interstate travel to and from NSW

Find information about the rules for entering and leaving NSW from other Australian states or territories here.

Before travelling to Lord Howe Island

As Covid-19 case numbers unfortunately continue to rise in New South Wales and across Australia, the Lord Howe Island Tourism Association has consulted with its accommodation, food and beverage and tour operator members and would like to strongly advise visitors to Lord Howe return a negative PCR or RAT test in the 24 hours prior to arrival on the island.

Please consult with your chosen accommodation regarding testing negative to either test prior to arrival to ensure you’re aligned with its arrival policy. Evidence of a negative test result may be required by your lodge prior to check-in. Please also check on flexible booking conditions relating to Covid-19. Flight with Qantas can be changed or cancelled with credits issued for future holidays.

Lord Howe is a small community with its limited guest numbers at capacity over summer and well into 2022. The Gower Wilson Memorial Hospital is a small facility without an Intensive Care Unit.

If you arrive on Lord Howe and present with Covid-19 or discover you are a close contact, you are required to isolate at your accommodation until you return a negative test. Extended accommodation is at guests’ own expense and impacts the stays of next-arriving guests.

Returning a negative PCR or RAT test is a good indicator but is not foolproof; as a bottom line, if you feel unwell, please do not travel and instead postpone your holidays on Lord Howe for a future date.

For further information regarding self-isolation rules for Covid-19 please visit the NSW Health website here.

What are the symptoms of COVID-19? 

The symptoms of COVID-19 are similar to other colds and flus and include:

  • fever
  • sore throat
  • cough
  • fatigue
  • shortness of breath/difficulty breathing.

If you are suffering from any of these symptoms before you travel or while on the island, please seek medical advice and Coronavirus testing.

What should I do if I’m on Lord Howe Island and feeling unwell?

If you feel unwell with flu-like symptoms while on island, please contact the Gower Wilson Memorial Hospital on +2 6563 2000 to arrange a COVID-19 test. 

What is Lord Howe Island doing to encourage social distancing?

With a small resident population, capped visitor numbers, and plenty of sunshine and sea air, Lord Howe is tailor-made for social distancing and wellbeing. Restaurants and tour operators are limiting numbers to ensure social distancing requirements are met. Book restaurants and tours in advance to guarantee your place.

Restaurants and hospitality

Hospitality premises, such as restaurants, cafes, function centres, take away food and drink premises, kiosks, micro-breweries or small distilleries, small bars, and registered clubs, can open to customers to consume food and beverages on premises.


All people over the age of 12 must wear a face mask:

  • in indoor areas (e.g. while shopping, when at a library)
  • in indoor areas of common property of apartment buildings
  • at a public transport waiting area
  • while on public transport (including in taxis and rideshare services)
  • if you are working at a hospitality venue and dealing directly with members of the public
  • on an aircraft when the aircraft is flying above NSW and in the airport.

Exemptions are available. Learn more about face mask rules.

Masks are strongly encouraged in settings where you cannot physically distance.

COVID-19 safe check in

COVID-19 Safe QR check-ins are required at:

  • retail premises
  • food and drink premises
  • pubs, small bars and registered clubs
  • hairdressers, spas, nail, beauty, waxing, and tanning salons, tattoo parlours and massage parlours
  • gyms (except dance, yoga, pilates, gymnastics, and martial arts studios)
  • hospitals (except patients of hospitals or hospitals with an electronic entry recording system that records sufficient information that can be used for contact tracing)
  • residential care facilities or hostels (except in relation to the residents)
  • places of public worship, like churches, mosques, temples, meeting houses and synagogues
  • funeral, memorials and gatherings afterwards

Occupiers of premises are required to continue to take reasonable steps to ensure people can check-in or provide their contact details when they enter these premises.

If you are entering a premises where check-in is required, you must:

  • check in with the Service NSW app
  • provide your details to the occupier of the premises.

Learn more about mandatory electronic check-in.

Vaccination evidence

Most premises in NSW are now open to everyone, regardless of whether you are fully vaccinated or not.

You no longer need to show evidence that you are fully vaccinated at most premises.

However, you still need to show evidence that you are fully vaccinated:

  • if you work in certain industries.

Check what you need as vaccination evidence.

Occupiers of premises

Some premises may choose to require people to be fully vaccinated or to wear a mask as a condition of entry.

It is a matter for the occupier of each premises to exercise judgement on what is appropriate for their premises and the well-being of their staff and customers.

If you want to enter premises where an occupier has chosen to require you to be fully vaccinated, the occupier may ask to see your vaccination evidence. You do not have to show the occupier your vaccination evidence, but if you do not, the occupier may not let you in.

What precautions are taken on the flights?

Qantaslink is dedicated to ensuring the health and wellbeing of passengers and staff, and has implemented temporary safety measures for check-in, catering and onboard services. See more information here:

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